Business

Power of Customer Support Department

The Foundation Course by The Customer Support School

What you will learn

  • Existing & New Support Employees will learn about the various Career option available in the Customer Support Department right from joining as a Customer Support Agent to the level of Customer Support Manager/Customer Support Director
  • Employees will learn how they become Voice of the Customer for the Organization
  • Organization will learn about the Mission & Vision of the Customer Support Department
  • Employees & Organization will learn the various Stages of Customer Support Department
  • Employees & Organization will learn how Agent Interactions impacts Customer Lifetime value
  • Employees will learn the skill set required to make a powerful interaction
  • Organizations will learn why the Customer Support Department is not a COST center instead it is a VALUE Center and invest in Customer Support Training & technologies to provide an Exceptional & Quality service to their clients

Description


This course is designed in 4 Sections with 21 Lectures.

1. Section: Introduction to Customer Support: In this, you will learn about the Role of Support Center & how Support Center is important and add's value to the Organization:

2. Section: Career in Customer Support: In this, you will learn about the various Roles available in the Customer Support Department

3. Section: Customer Support Maturity Stage: In this, you will learn the various Stage's a Customer Support Center go through in the journey of Support Team setup.

4. Impact of Customer Support Interaction: In this, you will learn how a Customer Support Interaction of Agent can have an impact on the Customer Life Time Value





Who this course is for:

  • New & Existing people who would like to make a career in Support Department
  • Organizations who would like to know why a Customer Support Department is needed
  • New & Existing Support Managers who would like to know various Support Stages
  • New & Existing Customer Support Agent who would like to know how to build a powerful Interaction with the customer
- Power of Customer Support Department
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  • Udemy teacher
  • English
  • 2
  • 1445
  • 2022-03-14