IT & Software

Inference Solutions Certified Associate

Introduction to designing, developing, deploying and managing virtual agent solutions on Inference solutions.

What you will learn

  • How to design and implement an interactive voice response application on Inference Studio
  • How to design and implement a conversational SMS (text) application on Inference Studio
  • How to design and implement a virtual agent and conversational voice interfaces
  • How to define and measure virtual agent performance
  • How to administer Inference Studio applications

Description

Learn how to automate customer interactions with virtual agent technology from Inference Solutions.

This is an early draft of the course to obtain feedback, and covers concepts and introduction and the first practical exercise. A further 14 sections are planned, the majority of them worked practical exercises. Students will be notified when new sections become available.

This course is for you

  • If you are a Studio user but don't know where to start with Studio features in order to figure out which tool to use to solve a problem.

  • If you need to build applications to solve business problems with virtual agent technologies

Who this course is for:

  • Business analysts in contact centre or customer service roles
  • Telecoms administrators with experience in Genesys Voice Platform, InContact or other competing solutions looking for alternatives
  • IT administrators looking to automate voice or text interactions
  • Employees of customers and partners of Inference Solutions
 -  Inference Solutions Certified Associate
  • Udemy teacher
  • English
  • 1
  • 1319
  • 2022-03-17